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Support

SUPPORT PLAN

We offer a Software Updates and Support Plan that entitles license holders to

  •  Updates to the latest releases during the plan,
  •  Access to our global support staff,
  •  Access to additional support services, downloads, forums, etc.

Our Goal
Utilizing support agents on four continents, we strive to provide a non-automated response to support inquiries within 24 business hours of ticket creation.

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Renew Now!
Additional years of support can be purchased. Customers who allow their Software Upgrades and Support Plan to lapse may be charged an additional fee for renewal.
 
 

PROFESSIONAL SERVICES

We offer professional services to help customers develop cost-effective solutions to meet their unique requirements.

Tap the Experts
Our team of software engineers, AI programmers, games designers, technical artists and support specialists are experts in their fields.

Maximum Flexibility
We can help customers with a wide range of services including

  • scenario development
  • model creation
  • terrain generation
  • custom scripting
  • plug-in creation
  • interoperability issues
  • multichannel configuration

We provide custom solutions to meet your goals.

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Have a Question for Support?

Do you have a question for our global support team? If your organization has an active support license for our products, request access to our customer portal today where you can get in touch directly with our support agents

If you don’t have access to our customer portal yet and still need to contact support, click the button below, fill out the form, and one of our agents will be in touch.