customer support header block


Online access to manuals, watch webinars, raise a ticket

Request Access

Customer Portal


The customer portal provides the following resources to BISim customers:

  • access to online manuals
  • webinar recordings and video tutorials
  • a form to raise a ticket
  • access to how-to articles and other supplemental information

To receive access to the customer portal, please provide your name, military/corporate email, and organization so we can verify your access. An email with login instructions will be sent once approved.

If you do not receive an email response, please email [email protected] and we can assist!

By using BISim's customer portal, I agree to BISim's Terms of Use and accept BISim's Privacy Policy.

To access the customer portal, please enter your email and password. If you have forgot your password please click here and provide us with a vaild email address. An email with instructions on how to reset your password will then be sent to you. If you have any questions please contact us at [email protected].


Forgot your password?

Please enter a valid email address and an email will be sent to it with instructions on how to reset your password. If you have any questions, reach out to one of our support specialists at [email protected].